A DAY IN THE LIFE
A typical day for a massage therapist involves several steps and procedures. The massage routine can be divided into five sections. These include (1) before the client arrives, (2) when the client arrives, (3) before the massage session, (4) during the massage session, and (5) after the massage session. Here, we will review the responsibilities involved within a sample day of a massage therapist.
FIVE SECTIONS
“Before the Client Arrives” is the section of time beginning when the massage therapist reports to work until the client arrives. It is recommended that as therapists you come to work at least an hour before the first scheduled appointment. This gives you time to check the answering machine, and return any needed calls. Also this is often a good time to call clients to verify next-day appointments. Next, pull and review client intake forms and past notes for all clients being seen that day. During this time it is also important to inspect the massage room and massage table to ensure safety and appeal. Lights should be dim, music, on, and temperature warm. Finally, make sure your appearance is clean and professional.
“When the Client Arrives” is the section of time between the client’s arrival and when the client undresses for the massage. When the client arrives, be sure to greet them and escort them to the area where the massage will take place. Avoid any smoking, and remain friendly and confident at all times. Next, ask the client to fill out an intake form, review the consent section with them, and discuss their medical history. Explain what you will be doing during the massage session and finally ask the client if they have any questions. You may also give them the opportunity to choose the music and/or lubricant used. Before you leave, direct the client on the use of linens, and positioning their self on the massage table. Offer the client a glass of water and also ask if they need to use the restroom. Finally, offer a place where the client can put any belongings they may take off such as a watch or jewelry.
“Before the Massage Session” is the section of time when you leave the massage room until you return to begin the massage. During this time you should wash your hands thoroughly. Be sure to rub your hands together to warm them up if they get cool. This is a good time for you to prepare yourself for the massage. This may include clearing your thoughts, or performing breathing or body exercises.
“During the Massage Session” begins when the massage therapist reenters the room and ends when the massage therapist leaves the room when the massage is complete. Before beginning the massage, ask about the client’s comfort and remind the client to speak up if they feel discomfort. The length of the massage can vary but are usually anywhere from 30 to 90 minutes. Be sure to focus on areas where client may have complained about. Most importantly, do not make the massage feel hurried. Finally, when it comes to conversation, take cues from your client. Be cautious of being too talkative, and try talking only when answering a client’s questions, or addressing their needs. When the massage is over allow the client to rest a few minutes before redressing and leaving.
The final phase of the massage is “After the Massage Session”. This section begins when the client exits the massage room after the massage until the client leaves the business. While the client is dressing, wash your hands and write any notes. Also, feel free to give the client any information, or brochures they may need before leaving. Finally, collect fees, and reschedule a visit with the client.
IMPROVING YOUR COMPANY
These basic routines are good guidelines towards running a successful and prosperous massage practice. Although techniques and routines may vary, becoming a proficient businessperson and staying organized are the routes toward improving your company.
